Refund Policy

1. It doesn't fit (fitment guarantee)

If Auto Zenith confirmed fitment for your VIN, or for your year, make and model, and the part does not fit, we will exchange it or refund it, as long as it comes back uninstalled within 7 days.

2. You changed your mind

You can return a part that is not defective if it is:

• unused and uninstalled,
• still carrying our Auto Zenith tag or mark, and
• returned within 7 days of the date on your invoice or receipt.

We give you store credit or a refund less a 20% restocking fee.

Not returnable unless defective: electrical parts (ECUs, modules, sensors, screens, clusters and similar) and special orders.

3. The part is defective

Defective parts are covered by our Warranty. At our option we replace the part, give store credit, or refund the price in the currency of the original sale. A replacement carries only the warranty time remaining, and what we pay never exceeds the price you paid.

4. What is never refunded

Labor, towing, fluids, gaskets and seals, shipping, rental, lost time or income, ECU programming or coding, and any incidental or consequential damage.

5. How to return a part

1. Contact the Auto Zenith location you bought from, within the time allowed, with your invoice or receipt number and the part's stock number.
2. Bring or send the part back uninstalled and complete to where you bought it.
3. We inspect it and tell you our decision within 5 business days.

For a defective part we may ask for a mechanic's diagnostic report.

6. How refunds are paid

Refunds are always in the currency of the original sale. We never convert between currencies. We agree the method with you when the return is approved: store credit, bank transfer, or cash at the location you bought from.

Store credit stays on your account, in its own currency, and can be used on your next purchase.

7. Orders you have not paid for yet

When you place an order online we reserve your parts for 24 hours. If payment is not completed in that time the parts are released and nothing is charged.

Questions

Email info@autozenithparts.com, or message us on WhatsApp: USA +1 (682) 256-3201, Nigeria / Ghana +234 915 568 8804.